Source: http://qa.muftisays.com/?13272
Question ID: #13272
 
Question: Working in/ enforcing admin laws
اسلام علیکم

I work for a broadband regulator. My project is to find themes/topics in customer complaints. With this information, they might use it to make sure broadband providers are bing compliant with the regulations. They also might use it to come up with new regulations.

My fear is that it is enforcing laws that would amount to major shirk/kufr. I do not know all of the regulations but they are put in place to make customer experience easier.

For example, one regulation is that if a customer joins, the broadband provider has to switch the customer over themselves and cancel the customers old contract for them. Is this violating shariah since if is putting a responsibility on the merchant that isn't outlined in shariah?

Or are these kinds of adminstrative laws that are ok to implement?

JazakAllahu Khairan
 
 
Answered by: Ulamaa ID 04 (London)
Date: 08/07/2026 18:54pm

بسم الله الرحمن الرحيم

الجواب حامداومصليا

There is nothing wrong with this in the Shariah as long as customer agree on the contract. Also, there is no meaning of Shirk and Kufr here.

And Allah knows best.

22 Muharram 1448/ 08 July 2026


Mufti Qamruzzaman

London, UK
 
www.MuftiSays.com